1. Do you Offer Cash on Delivery?
Yes ,You can Buy Your Phone from Wickedleak.org by availing Cash on Delivery option. Wickedleak offers Cash on delivery All Over India in all major towns and cities. We have one of the largest COD network all over India with over 16000+ pincodes.
However COD is subject to Pin code and service availaibilty. Incase your area code is not serviceable under COD. You will need to order using a Debit/Credit Card or Netbanking.
2. What are the Other Payment options?
You can order your phone By Net Banking as we have collabrated with Banks all over India. You can pay for your phone/tablet by Net Banking, Debit Card , Credit Card, Cash Card and EMI (Citibank only).
3. What is the Warranty Period?
Wickedleak offers you to buy all Products with 1 Year National Warranty. The accessories provided have a 6 months warranty period
4. Where is the Service Centres Located and how can I avail Warranty?
We provide After sales service for all over India. In order to avail of warranty you can courier the product back to our nearest Service Facility by contacting us by email/telephone or Chat support. Our Customer Care support is online via chat, telephone and e-mail in case of any issue faced by you , we also arrange for reverse pickups (at over 3000+ pin codes) from your address. You may also call us at 022 3381 4147 or email us at firstname.lastname@example.org or chat with us
5. When will i get my product?
Standard Delivery period for All products is 3-5 working days for in-stock products. If you experience any delays contact our support team at 022 3381 414.
Products in Prebooking stage will be delivered within 5-7 days of the date of shipping.
6. How can I order?
You can Place an Order by 2 means namely By website or By
1st Step: Click on "Add to Cart" (Product /Products you wish to purchase)
2nd Step: Click on "CHECKOUT"
3rd Step: Once you are on the order page,
a) if you are a new user or a guest click on either checkout as a guest or create a new account and fill in your details and save.
b) if you are a registered customer click beside already registered on CLICK HERE and just login to your account
4th Step: After entering your details or logging in your account select to accept the terms and conditions.
5th Step: Select the mode of packing. "GIFT" or "RECYCLED PACKAGE".
6th Step: Select the Mode of Payment in Payment Methods.
Final Step: Confirm your order and BUY NOW
Offline Order on Phone : Call us at 022 3381 4147 (Mon – Fri 10am - 5 pm)
Will I get a call before the product is delivered to me?
Yes, you will get a call/message from the courier company before delivery of Your product and it will be delivered as per your convenience.
8. How do I contact Wickedleak if something goes wrong?
Our Customer Care support is online via chat, telephone and e-mail in case of any issue faced by you , we also arrange for reverse pickups from your address. You may also call us at 022 3381 4147 or email us at email@example.com or chat with us
9. Where are the Products Manufactured?
Our Manufacturing units are Based in Shenzhen,China. Product design, Assembly and Service is based in India
10. What is the Money back Guarantee?
We provide a 7 Day Easy Returns Money Back guarantee form the date of delivery in case the product is not as per specs on site or if there is a manufacturing defect*
11. What is AquaProtect?
AquaProtect is a super-hydrophobic intelligent coating which bonds to all internal and external components of a device on the molecular level. Our technology was specially engineered to protect the vital components of electronics from accidental liquid damage and corrosion. AquaProtect is 1000 times thinner than a human hair and does not affect the look, feel, or performance of your electronic device in any way.
12. My device has been treated with AquaProtect. Can I take it swimming or surfing?
No, the AquaProtect treatment is a preventative coating and is meant to protect the internal, vital components of electronics from liquid corrosion in the event of accidental liquid exposure. Just as you would not intentionally throw your device on the ground after purchasing a protective case, you would not want to intentionally submerge your device in liquid after having AquaProtect applied.
13. What do you mean when you say “accidental liquid exposure”?
Accidental liquid exposure refers to the situations that cause most electronics to become damaged. AquaProtect was designed as a preventative coating to help guard against rain, spills, baby drool and occasional, short term submersion such as the sink or toilet (although we hope you never find out). These scenarios comprise the common ways that electronics are damaged.
14. If my device is accidentally exposed to liquid after being treated by AquaProtect what do I do?
Do not panic! Please follow the directions that we included with your device upon return. You may also view our Preventative Steps page at http://www.wickedleak.org/content/9-aquaprotect-preventive-steps
15. Does the AquaProtect coating affect my headphone jack and charging ports or the quality of my speakers?
The AquaProtect coating permeates the device as a whole, therefore protecting internal and external components such as the headphone jack, charging port, and speakers. Our technology does not distort sound quality, or affect the performance and functionality of your device in any way, as the AquaProtect coating is 1000 times thinner than a human hair and is bonded to your device on a molecular level. Our unique coating allows electrical currents to transfer back and forth when there is a direct connection. In other words, you are able to charge your device, use headphones, access micro USB or SIM cards and use your speakers just as you did before.
16. Can I see AquaProtect?
No, AquaProtect cannot be seen by the human eye.
17. How much longer will it take to receive my device, if I want AquaProtect applied?
It will take an extra 1 to 2 business days for your device to ship.
* terms and conditions applicable. Refer TrustPay policy for details